Proven Strategies Measurable Results

How To Work With The Generation That Doesn’t Want To Work

July 18, 2018
How To Work With The Generation That Doesn’t Want To Work - blog post image By Emily Jordan – Guest Contributor On one February morning, every teacher in my school received an “Intent to Return” paper in their mailboxes. When I saw that paper in my own box, my palms immediately started sweating, my throat tightened and my heart started pounding from somewhere deep inside my chest. I was 22 years old and had no intent to return for the following school year. It was my first job after school, and in just 2 months I would be graduating with a Master’s in teaching, which would surely be useless the moment I slipped this notice back into my principal’s box.  ..

The Business Side of Practicing Law - Podcast

February 20, 2018
The Business Side of Practicing Law - Podcast - blog post image Tim’s CPA background steers his focus toward numbers and metrics but he concedes that there is a lot more that goes into running a successful practice such as culture and human resources, which allows him to approach firms from a holistic stance. As a client of Vista, Michael shares that he has a personal appreciation for Vista’s value to plaintiff firms, which he also acknowledges has allowed him to sleep better at night knowing the firm runs smoother than ever. Michael explores with Tim his launching point in working with plaintiff firms; and discovers the strategic decision Tim made ..

TOP 7 MISTAKES LAW FIRMS MAKE DURING INTAKE #7: NO ONE IS IN CHARGE

September 14, 2017
TOP 7 MISTAKES LAW FIRMS MAKE DURING INTAKE #7: NO ONE IS IN CHARGE - blog post image The final mistake that we see firms make in their intake department is that they don't put anyone in charge of intake. No one has a day-to-day ownership of the intake process and is responsible for quality control. Is there a non-partner point person who owns intake? Is there someone that knows throughout the day the status of every lead, the number of leads received, how many were accepted, or which contracts are out there to be returned? Without one person in charge—one person who owns the process and oversees compliance—you really don't have a shot at running a great int ..

TOP 7 MISTAKES LAW FIRMS MAKE DURING INTAKE  #6: BELIEF THAT IT IS ALL UNDER CONTROL 

September 08, 2017
TOP 7 MISTAKES LAW FIRMS MAKE DURING INTAKE  #6: BELIEF THAT IT IS ALL UNDER CONTROL  - blog post image The good news about intake is that if you fix it today, you will see benefits tomorrow. The bad news about intake is that you can't ever let your guard down. It is not one of those things that you can get right and forget about it. You have to constantly be monitoring it, making sure systems and processes are maintaining integrity and making sure that you are up to date with the latest trends in the business. We have looked at the intake departments of small firms and large firms—firms that are processing thousands of leads per month, and firms that are handling a few dozen per  ..

Paul B. Harding
"As our firm grew, it became difficult to track the progress of cases through the various units, along with the customer service provided to our clients. VISTA developed dashboards for all this and more! When viewing our dashboard, I now have all the important data at my fingertips: client contact, file review, the number of demands filed, files placed in suit, and so much more! Our unit managers also use these tools to ensure that attorneys and staff are staying on-track. As Managing Partner, I am pulled in many directions at once and am often out of the office — the dashboard allows me to zero in on issues as they develop, regardless of my location or the time of day. Great solution for us!"
- Paul B. Harding / Managing Partner
John Michael Bailey
"From operations to accounting, from marketing to income production, the team at Vista has done it all and seen it all. They bring all of the experience and commitment to excellence to bear and work with you to achieve the results that you have dreamed of, but been unable to reach. I know it works, I am living it."
- John Michael Bailey
Jerry Parker
"Vista has been a consultant to our firm for almost 2 years. One of the best business decisions I made was to retain Vista. They know plaintiff personal injury firms A-Z. And that's how they analyze your firm, its efficiencies (or lack thereof or worse), office design/flow, reception procedures, telephone procedures, equipment of all types, etc. If you think your office is running at the top of its game and you don't need them, you're probably wrong. I can't imagine Vista not being able to improve even the best run firms. The payback from what they do is likely to be realized within the 1st 3-6 months."
- Jerry Parker