Proven Strategies Measurable Results

Change

December 26, 2013
Change - blog post image

The only thing that is truly consistent is change!

Charles Darwin said that it is not the strongest of the species that survive, or the most intelligent, it is the one most responsive to change. While I do not buy in to all of Darwin’s theories, I think this thought is on the money. The difference with humans, as opposed to all others in the animal kingdom, is that the human is capable of making a conscious choice to change… to adapt, to be flexible, to think and adjust, etc. (I also think we humans are the only animals to put ice in our drinks…but that is for another day.)

While watching a DVD presentation recently by Les Brown I was impressed by a short story he told about a dog. The dog was whining and moaning when a visitor asked the dog’s owner what was wrong with the dog. The owner responded that he was lying on a nail. “Why doesn’t he move?” asked the visitor. “Well,” said the owner, “I guess it doesn’t hurt enough to move, just enough to convince him to whine and moan.”

Does this describe most of us? Are we uncomfortable enough to whine and moan but not uncomfortable enough to do something about the discomfort? One of my friends left me with a quote that perfectly depicts when change will occur. “Change happens,” he says, “when the pain of the present exceeds the fear of the future.”

Folks….that is profound!

While consulting last month with a firm owner, we were discussing the business operation, of course, and the fact that he was still working too much IN his business and not enough ON it. In short, he was swamped, stressed, and uncomfortable… yet not quite swamped, stressed and uncomfortable enough to make some much needed changes. Yes, the changes needed to make his situation better involved some risk. The change may cost some money, the change may vest some “power” into others hands, the change may cause the owner to have to become a better manager, the change may… (you fill in the blank).

Change is happening all around us in our personal lives as well as in our business lives. We cannot stop it. But to ultimately survive and prosper…to become successful (by whatever means you define success) we must adapt…we must change. And these changes may create risk. But if we don’t change… we may just go the way of the dinosaur. Remember them? They were big, strong, and fast…but they just couldn’t adapt… and they are nonexistent today.

If you don’t like change, you’ll like irrelevance even less.

Tim McKey is licensed as a Certified Public Accountant and has worked with National, Regional and local CPA practices. He has concentrated in the area of systems and process analysis, financial reporting, and assists clients in defining their business vision and direction. Tim is an owner and consultant with Vista Consulting. Vista works with plaintiff personal injury firms across the USA and Canada.

Vista Consulting
9614 Brookline Drive
Baton Rouge, Louisiana 70809
225-383-2974

Kenny Harrell
“The Joye Law Firm would whole-heartedly recommend Vista Consulting’s services. It’s been nearly two years since Vista did the initial needs assessment at our firm, followed by several weeks of ‘boots on the ground’ work. With the benefit of hindsight, I can easily say that improvements we’ve made as the result of their services have easily more than paid for the costs of the same (and that was probably true a few months in.) This is true based on improvements in our case management efficiency and especially in regard to better intake procedures. Our average new cases per month have increased 50%, and this is due in large part on our doing a better job of following up on potential new clients.”
- Kenny Harrell / Managing Partner
Jim Reed
"I have to confess, I was initially skeptical that Vista could significantly improve my firm. Heck, we are a small firm (4 lawyers) in a small city and have been in business for 60+ years. Frankly, we were already doing well and had managed to carve out a successful business handling personal injury and malpractice cases. But I met (and liked) Tim McKey and we were having a good year, so I thought, let’s give them a try to see if they can offer any meaningful improvement. I am happily surprised to say that hiring Vista is one of the best business decisions I ever made. Vista analyzed and made recommendations in a few key areas and helped us implement changes in those areas. In less that one year, we are already reaping substantial dividends from those simple changes. As lawyers, we think we are pretty smart and know our business pretty well, but I can tell you that inviting an outside set of experienced eyes to take a close look at the way your firm operates WILL reveal many things you never saw and many areas for improvement. If you want to REALLY learn about your firm and how to improve it, I HIGHLY recommend a consultation with Vista."
- Jim Reed / Owner
Paul B. Harding
"As our firm grew, it became difficult to track the progress of cases through the various units, along with the customer service provided to our clients. VISTA developed dashboards for all this and more! When viewing our dashboard, I now have all the important data at my fingertips: client contact, file review, the number of demands filed, files placed in suit, and so much more! Our unit managers also use these tools to ensure that attorneys and staff are staying on-track. As Managing Partner, I am pulled in many directions at once and am often out of the office — the dashboard allows me to zero in on issues as they develop, regardless of my location or the time of day. Great solution for us!"
- Paul B. Harding / Managing Partner