Proven Strategies Measurable Results

Your People Are NOT Your Most Valuable Resource

July 05, 2017
Your People Are NOT Your Most Valuable Resource - blog post image What? That’s not what we’ve been told since we became managers. How can this be? It’s true, your people are not your most valuable resource….the RIGHT people are! Ok….Ok….Ok…now we get it. But how do we know if we have the right people? First, how did you hire them? Did you have an intentional process to attempt to fit the person with the position? Did you explain the position, the detailed job description, and the scorecard (how their performance will be judged) to the candidate? Did you have them explain to you why they are the right person fo ..

HOW DO I GET MY TEAM ON THE SAME PAGE?

June 30, 2017
HOW DO I GET MY TEAM ON THE SAME PAGE?  - blog post image To paraphrase Verne Harnish, the author of “Mastering the Rockefeller Habits” and “Scaling Up,” if you want everyone to be on the same page, first there must be a page. Sounds simplistic, but you would be surprised how much impact this small discipline can have at your firm. As leaders (and everyone at the firm is a leader in some capacity), we often expect those around us to read our minds and know exactly what we are trying to accomplish. We are shocked that those around us don't know exactly what we mean. "I told you in that meeting"…"I sent you that email"…"We talked ..

3 Ways to Grow a Plaintiff Law Firm (and there are only 3)

May 31, 2017
3 Ways to Grow a Plaintiff Law Firm (and there are only 3) - blog post image In most businesses, there are really 4 ways to grow the operation: Increase the number of customers; Increase the transaction frequency; Increase the average value of each revenue generating interaction, and; Increase the efficiency and effectiveness of each business process. For plaintiff firms, scratch Number 2. Though some clients are repeat clients, your firm cannot count on repeat cases from the same plaintiff. Number 1: Increase the number of clients/cases the firm handles. The importance of getting more clients for your firm in a cost effective manner is paramount. ..

How many cases should each attorney handle?

January 26, 2017
At Vista Consulting, we get asked this question all the time. “How many cases should each attorney handle?” The answer is “it depends…” Not to be evasive, but we have seen many firms have success with many different formulas. We have seen firms where attorneys carry 20-30 cases, and firms where they carry 200-300 cases. Vastly different models, but both can be successful. When firms ask us to analyze their case counts per attorney and support personnel, we look at several things. We look at current client satisfaction through surveys and percentage of business that comes from non-ma ..
Wendy and David Share
“We met with Vista for a strategic planning session as our firm is at the crossroads and we wanted some outside perspective to help us with our planning. Vista provided a very focused environment so that we could develop our “Painted Picture” or 5-year plan. As we were very involved in the process, the conclusions we arrived at were not surprising to us, but having a road map to help us take the next step has been very beneficial to us. We have been working on the required steps and are making progress, and we do always come back to the Painted Picture and the principles we discussed in realizing our objectives. It is very much an ongoing process, and we know Vista is there for us, if and when we need their further input and objective perspective. Vista’s knowledge of the inner working of Plaintiff Personal Injury law firms allowed them to offer their insight and perspective to our unique circumstances. The fact that we are in Canada proved to be no barrier to understanding what our firm is all about.”
- Wendy and David Share
Kenny Harrell
“The Joye Law Firm would whole-heartedly recommend Vista Consulting’s services. It’s been nearly two years since Vista did the initial needs assessment at our firm, followed by several weeks of ‘boots on the ground’ work. With the benefit of hindsight, I can easily say that improvements we’ve made as the result of their services have easily more than paid for the costs of the same (and that was probably true a few months in.) This is true based on improvements in our case management efficiency and especially in regard to better intake procedures. Our average new cases per month have increased 50%, and this is due in large part on our doing a better job of following up on potential new clients.”
- Kenny Harrell / Managing Partner
Jerry Parker
"Vista has been a consultant to our firm for almost 2 years. One of the best business decisions I made was to retain Vista. They know plaintiff personal injury firms A-Z. And that's how they analyze your firm, its efficiencies (or lack thereof or worse), office design/flow, reception procedures, telephone procedures, equipment of all types, etc. If you think your office is running at the top of its game and you don't need them, you're probably wrong. I can't imagine Vista not being able to improve even the best run firms. The payback from what they do is likely to be realized within the 1st 3-6 months."
- Jerry Parker