Proven Strategies Measurable Results

Office Managers, HR Professionals and Trainers-When does your firm need them?

January 22, 2014
Office Managers, HR Professionals and Trainers-When does your firm need them? - blog post image You have an Office Manager, but is it time to also hire a Human Resources Manager? How do you know? Is this a full time or part-time position? Can you move an existing employee into this role? These are some of the basic questions you should ask as the size of the team in your organization grows. 1. Start with an Office Manager. The first administrative position a small firm requires is that of an Office Manager. This person is typically responsible for everything from facilities management to hiring, and just about everything in- between. When a firm is small, (5 – 20 total sta ..

5 Tips for Getting Big Projects to the Finish Line

January 15, 2014
5 Tips for Getting Big Projects to the Finish Line - blog post image At Vista Consulting we have the privilege of working with plaintiff personal firms of many different sizes and in many different markets. We often get asked by our clients what is the most important characteristic of a COO/Office Manager or Managing Partner. There are several important characteristics, but one that is essential is the ability to juggle the day-to-day pressing issues and not lose sight of long term goals. If you are a fan of the late Steven Covey you are familiar with his Four Quadrants of Time Management. The concept of the four quadrants is that all activities can b ..

Get up, Get Ready, and Go to Work

January 03, 2014
Get up, Get Ready, and Go to Work - blog post image A few weeks ago while watching TV, I caught part of an old Charlie Rose show where he interviews interesting guests one on one at a round table. His guest that night was Tom Clancy, who sadly, recently passed away at the age of 66. As you may know, Clancy was the critically acclaimed, enormously successful author of such popular works such as The Hunt for Red October, Patriot Games, Clear and Present Danger, and many other literary works. What struck me was how down to earth Clancy seemed for such a successful guy. He was a straight talker, but had an appealing, calm and direct way o ..

Intakes - How Are They Handled In Your Firm?

December 27, 2013
Intakes - How Are They Handled In Your Firm? - blog post image Every law firm receives new client calls from some form of advertising. It could be word of mouth, yellow pages, referrals or television. The big question is: How are Intakes Handled in Your Firm? The Initial Call – Could be the MOST important call your firm receives From the moment the phone in your office is answered your prospective client is forming an opinion about your ability to represent him or her. This is the one chance that your firm has to make an impression on the perspective caller. Often, some of the least paid and least trained employees in a law firm are task ..
 Gary O. Bruce
"Within a short time of working with the Vista team, the main accomplishment – one that I did not anticipate – was to find a way to ensure the things I valued were actually being done by my team. We have become a firm driven by client service, and the Vista dashboard reports and other tools merely help us achieve those goals. It’s hard to do all of the above without a plan, and Vista has worked directly with my internal team to not only come up with a right-fit plan, but also helped us implement that plan successfully."
- Gary O. Bruce
Wendy and David Share
“We met with Vista for a strategic planning session as our firm is at the crossroads and we wanted some outside perspective to help us with our planning. Vista provided a very focused environment so that we could develop our “Painted Picture” or 5-year plan. As we were very involved in the process, the conclusions we arrived at were not surprising to us, but having a road map to help us take the next step has been very beneficial to us. We have been working on the required steps and are making progress, and we do always come back to the Painted Picture and the principles we discussed in realizing our objectives. It is very much an ongoing process, and we know Vista is there for us, if and when we need their further input and objective perspective. Vista’s knowledge of the inner working of Plaintiff Personal Injury law firms allowed them to offer their insight and perspective to our unique circumstances. The fact that we are in Canada proved to be no barrier to understanding what our firm is all about.”
- Wendy and David Share
Richard Harris
"After founding and managing one of Nevada’s largest personal injury law firms for over 30 years, and teaching law practice management, I didn’t think there was much a consultant could do for me. I initially asked Vista, “Why would I pay you to tell me what’s wrong with my firm – when I already know it?” Their response was, “We’ll help you fix it.” That had actually never occurred to me, which showed how much I needed them. Beginning with the onsite visit and comprehensive Needs Assessment, the Vista team not only helped fix what I already knew needed attention, I’m pleased to admit they revealed and helped us resolve several problem areas I previously didn’t know about. Not only that, through consistent coaching conferences and initiation of dynamic reporting of key performance indicators, Vista trained and transitioned a new management team to take our firm to the next level. I’m completely satisfied with Vista and recommend their services to any firm, large or small."
- Richard Harris